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Customer Support
Email : support@themoonperfume.com
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Sun: 10:00 AM - 12:30 PM
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Frequently Asked Questions
How do I choose the right fragrance?
Start by considering the scents you naturally enjoy. Fresh and citrus notes feel light and uplifting, while floral, woody, amber and oud fragrances offer richer and more intense characters.
How should I store my fragrance?
Keep your fragrance in a cool, dry place away from direct sunlight, heat and humidity. Proper storage helps preserve its scent and quality for longer.
What do fragrance notes mean?
Fragrances are built in layers known as top, heart and base notes. These notes develop over time, creating the overall character and evolution of the scent.
Can I return or exchange a fragrance?
Unopened and unused fragrances may be eligible for return or exchange in accordance with our Returns Policy. If your item arrives damaged, faulty or incorrect, please contact us for assistance.
What is the difference between Eau de Parfum and Eau de Toilette?
Eau de Parfum generally has a higher fragrance concentration and tends to offer a richer, longer-lasting scent, while Eau de Toilette is usually lighter and fresher.
What if I need help choosing a scent?
We’re here to help. Whether you prefer something fresh, sweet, floral, woody or intense, our team can guide you towards a fragrance that suits your style and preferences.