Last updated: 9 August 2026

At The Moon Perfume Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order, create an account, contact us or otherwise interact with our services.

The Moon Perfume Ltd is registered in England and Wales under Company No. 17367965.

For the purposes of UK data protection law, The Moon Perfume Ltd is the data controller responsible for the personal information described in this Privacy Policy.

1. Information We Collect

When you use our website or purchase from us, we may collect information including your:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Account details
• Customer service communications
• Information relating to your interactions with our website

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.

Payment information is processed securely through our payment service providers. We do not normally receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery
• Process payments and refunds
• Communicate with you about your purchases
• Respond to enquiries
• Provide customer support
• Manage your account
• Operate and improve our website
• Help prevent fraud or misuse
• Maintain the security of our services
• Comply with legal and regulatory obligations
• Send you information about fragrances, offers and promotions where permitted

3. Our Legal Bases for Processing

Depending on the circumstances, we may process your personal information on the following legal bases:

Contract
Where processing is necessary to fulfil an order, process payment or provide products and services you have requested.

Legal Obligation
Where we need to process information to comply with applicable laws, accounting requirements or regulatory obligations.

Legitimate Interests
Where processing is necessary for the operation and improvement of our business, customer service, website security and fraud prevention, provided those interests do not override your rights.

Consent
Where your consent is required, including for certain marketing communications and non-essential cookies.

4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you with information about new fragrances, products, special offers and promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at:

support@themoonperfume.com

Unsubscribing from marketing communications will not affect essential communications relating to your orders or account.

5. Cookies

Our website uses cookies and similar technologies to help the website function correctly, remember your preferences, maintain your shopping basket and understand how visitors interact with our website.

Where applicable and with your consent, cookies may also be used for analytics, advertising and marketing purposes.

Essential cookies may be required for the proper operation of our website.

Where consent is required for non-essential cookies, you will have the opportunity to manage your preferences.

Further information may be available in our Cookie Policy.

6. How We Share Your Information

We do not sell your personal information.

We may share personal information where necessary with trusted third parties that help us operate our business, including:

• E-commerce and website service providers
• Payment processors
• Delivery and courier companies
• IT, hosting and security providers
• Customer service providers
• Professional advisers such as accountants or legal advisers
• Analytics and marketing providers where applicable
• Government authorities or regulators where required by law

As our online store is operated using Shopify, certain personal information may also be processed by Shopify and services connected to our store where necessary to provide our website, checkout and related services.

We expect service providers that process personal information on our behalf to handle that information appropriately and securely.

7. Your Privacy Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Request the transfer of your personal information where applicable
• Withdraw your consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and applicable law.

To exercise any of your privacy rights, please contact us at:

support@themoonperfume.com

8. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

We work with reputable service providers and use appropriate security measures to help protect information processed through our website.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where we are not legally permitted to do so.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us at:

support@themoonperfume.com

10. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We recommend checking this page periodically for updates.

12. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your privacy rights, please contact us:

The Moon Perfume Ltd
Company No. 17367965

Email: support@themoonperfume.com