Last updated: 9 August 2026

Welcome to The Moon Perfume Ltd.

These Terms & Conditions set out the terms that apply when you access our website, use our services or purchase products from us.

Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

This website is operated by:

The Moon Perfume Ltd
Company No. 17367965
Registered in England and Wales

Email: support@themoonperfume.com

Throughout these Terms & Conditions, references to “we”, “us” and “our” refer to The Moon Perfume Ltd.

References to “you” and “your” refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You may use our website for lawful personal shopping purposes.

You must not use our website for fraudulent or unlawful purposes, interfere with the operation or security of the website, attempt to gain unauthorised access to our systems or customer accounts, introduce malicious software or use our website content for unauthorised commercial purposes.

You are responsible for ensuring that any information you provide to us is accurate, complete and up to date.

We reserve the right to restrict or suspend access to our website where we reasonably believe it is being misused or used fraudulently.

3. Product Information

We take reasonable care to ensure that product names, descriptions, photographs, sizes, prices and other information displayed on our website are accurate.

However, manufacturers may occasionally update product packaging, labels or presentation. As a result, the product received may differ slightly in appearance from the images displayed on our website without affecting the fragrance itself.

Colours may also appear slightly different depending on your screen, device and display settings.

Descriptions relating to fragrance notes, character, intensity, projection or longevity are provided as general guidance.

Fragrance performance and perception can vary depending on skin type, application, environment, temperature and individual preference.

4. Placing an Order

To place an order, select the products you wish to purchase, add them to your basket and complete the checkout process.

Before submitting your order, you are responsible for checking that the products, quantities, delivery details, billing information and payment details are correct.

Once your order has been submitted, you will normally receive an order confirmation.

The order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted.

5. Acceptance of Your Order

Your order represents an offer to purchase products from us.

A binding contract between you and The Moon Perfume Ltd is normally formed when we confirm that your order has been dispatched.

We may refuse or cancel an order before dispatch where there is a reasonable reason to do so, including where a product is unavailable, payment cannot be authorised, fraudulent activity is suspected, an obvious pricing or product information error has occurred, delivery cannot be completed to the address provided or the order breaches these Terms & Conditions.

We may also limit or cancel unusually large or repeated orders where we reasonably believe products are being purchased for unauthorised commercial resale.

If we cancel an order after payment has been taken, the relevant amount will be refunded using the original payment method where possible.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve the product.

Occasionally, a product may become unavailable after an order has been placed.

If we are unable to supply a product you ordered, we will contact you and refund any amount paid for the unavailable item where applicable.

We are not required to provide an alternative product unless this has been agreed with you.

7. Prices

All prices displayed on our website are in Pounds Sterling (GBP) unless otherwise stated.

Prices include applicable taxes where required.

Any delivery charges will be shown during checkout before you complete your purchase.

We take reasonable care to ensure that the prices displayed on our website are correct. However, pricing errors may occasionally occur.

If we identify an obvious pricing error before accepting your order, we may contact you to provide the correct price and give you the option to continue with or cancel the order.

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as a mistake.

If payment has already been taken for an order that we subsequently cancel, the relevant amount will be refunded.

8. Payment

Available payment methods will be displayed during checkout.

Payments may be processed securely by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the payment method provided.

All payments are subject to authorisation and security checks.

We may cancel or delay an order where payment cannot be authorised or where additional verification is reasonably required for fraud prevention or security purposes.

9. Delivery

Available delivery options, charges and estimated delivery times will be displayed on our website or during checkout.

You are responsible for providing a complete and accurate delivery address.

Please carefully check your delivery information before submitting your order.

Delivery dates and times are estimates unless we expressly state otherwise.

Occasionally, circumstances outside our reasonable control may cause delivery delays.

Fragrances containing alcohol may be subject to specific courier, transport or destination restrictions. This may affect the delivery services available for certain orders.

Where tracking is available, tracking information may be provided after your order has been dispatched.

If your order has not arrived within the expected timeframe, please contact us at:

support@themoonperfume.com

10. Cancellation, Returns & Refunds

Customers purchasing online may have legal rights to cancel eligible purchases within the applicable cancellation period.

For most eligible online purchases, customers generally have 14 days after receiving their goods to notify the retailer that they wish to cancel, subject to any applicable legal exceptions.

Our Returns & Refund Policy provides further information regarding return timeframes, return conditions and refund procedures.

When returning an item, you should take reasonable care of the product and its packaging.

Certain items may be excluded from cancellation or return rights where an exception permitted by law applies.

Nothing in these Terms & Conditions or our Returns & Refund Policy affects your statutory consumer rights.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Email: support@themoonperfume.com

Please provide your order number and details of the issue.

We may ask you to provide photographs of the product, packaging or damage where appropriate to help us understand and resolve the issue.

Where a product does not meet your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer law.

12. Promotions & Discount Codes

From time to time, we may offer promotional codes, discounts, gifts with purchase or other special offers.

Unless otherwise stated, promotions are available only during the advertised period and may be subject to product exclusions, brand exclusions, minimum order values and availability.

Discount codes must normally be entered before completing checkout and cannot usually be applied retrospectively.

Unless otherwise stated, only one promotional code may be used per order.

Promotional gifts are subject to availability and may only be available while stocks last.

Promotions and promotional codes have no cash value unless expressly stated otherwise.

Specific promotions may be subject to additional terms displayed alongside the relevant offer.

We reserve the right to refuse or cancel a promotion where we reasonably believe it is being abused, used fraudulently or used contrary to its stated conditions.

13. Personal Use & Resale

Products purchased through our website are primarily intended for personal use.

We reserve the right to limit quantities, refuse or cancel unusually large or repeated orders where we reasonably believe products are being purchased for unauthorised commercial resale, fraudulent activity or misuse of promotions.

Any such decision will be made reasonably and on a case-by-case basis.

14. Product Use & Safety

You should always read and follow any instructions, warnings or safety information provided with a product or displayed on its packaging.

Many fragrances contain alcohol and may be flammable.

Keep fragrance products away from open flames, excessive heat and other sources of ignition where applicable.

Products should only be used for their intended purpose and in accordance with the manufacturer’s instructions.

If irritation or an unexpected reaction occurs, discontinue use of the product.

15. Intellectual Property

The content of our website, including our own branding, text, photographs, graphics, designs and other materials, may be protected by intellectual property laws.

Our website content is provided for personal and non-commercial use.

You must not reproduce, distribute, modify, republish or commercially exploit our website content without permission from us or the relevant rights holder.

Brand names, fragrance names, logos and trademarks belonging to third-party brands remain the property of their respective owners.

The sale of third-party products through our website does not transfer any ownership of intellectual property rights to you.

16. Third-Party Services

Our website may use third-party services including payment processors, delivery providers, technology providers and other services required to operate our online store.

Where you interact with an independent third-party service, that provider may have its own terms and privacy practices.

We are not responsible for the operation of independent third-party services except where applicable law provides otherwise.

17. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you are purchasing as a consumer, we are responsible for foreseeable losses caused by our failure to comply with these Terms & Conditions or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products sold through our website are intended for private and domestic use unless otherwise agreed.

Where products are used for commercial, business or resale purposes without our agreement, we will not be responsible for business-related losses such as loss of profit, revenue, business opportunity or anticipated savings, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions affects any statutory consumer rights that cannot legally be excluded or restricted.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These circumstances may include severe weather, transport disruption, courier disruption, natural disasters, industrial action, government restrictions, telecommunications failures, payment network failures or other events that we could not reasonably prevent.

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and provide appropriate information where possible.

Your statutory rights remain unaffected.

19. Privacy

We take the protection of your personal information seriously.

Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy.

Please refer to the Privacy Policy available on our website for information about how personal information is collected, used and protected.

20. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Changes will not normally alter the terms applicable to an order for which a contract has already been formed unless required by law or agreed with you.

21. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated separately from the remaining provisions.

The remaining Terms & Conditions will continue to apply.

22. No Waiver

If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision later.

23. Third-Party Rights

Unless otherwise expressly stated, these Terms & Conditions are between you and The Moon Perfume Ltd.

No other person will have the right to enforce these Terms & Conditions except where applicable law provides otherwise.

24. Governing Law

These Terms & Conditions are governed by English law.

If you are a consumer living in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

Nothing in this section restricts any mandatory legal rights available to you as a consumer.

25. Contact Us

If you have any questions about these Terms & Conditions, your order or any of our products, please contact us by email or by completing our contact form.

The Moon Perfume Ltd
Company No. 17367965

Email: support@themoonperfume.com