Last updated: 9 August 2026

At The Moon Perfume Ltd, we want you to be satisfied with your purchase. If you change your mind or experience an issue with your order, please review our Returns & Refund Policy below.

The Moon Perfume Ltd
Company No. 17367965
Registered in England and Wales

Email: support@themoonperfume.com

1. Returns

You may request to return an eligible product within 14 days of receiving your order.

To request a return, please contact us within this 14-day period.

Products should be returned in their original condition and handled with reasonable care.

For change-of-mind returns, products should remain unused, with their original packaging, seals and cellophane intact where applicable.

Fragrances that have been used, sprayed, damaged or handled beyond what is reasonably necessary to inspect them may be subject to a reduction in the refund, where permitted by law.

This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

2. How to Request a Return

Before returning a product, please contact us at:

support@themoonperfume.com

Please provide:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return

We will provide you with the appropriate return instructions.

Please do not send a return before contacting us, as fragrances may be subject to specific postal and courier requirements.

3. Change of Mind

If you change your mind about an eligible online purchase, you must notify us within 14 days of receiving your order.

Once you have notified us of your decision to cancel, the goods must be returned within the timeframe required under applicable UK consumer law.

For change-of-mind returns, you are normally responsible for the cost of returning the product to us.

We recommend using an appropriate tracked delivery service and keeping your proof of postage until your refund has been completed.

Your statutory rights remain unaffected.

4. Condition of Returned Fragrances

For change-of-mind returns, fragrances should be returned:

• Unused
• Unsprayed
• In their original condition
• With original packaging
• With seals and cellophane intact where applicable
• In a condition suitable for resale

We understand that fragrance is a personal choice. However, simply deciding that you do not like a fragrance after using or spraying it does not automatically mean the product is faulty.

Where permitted by law, we may reduce the amount refunded to reflect any loss in value caused by unnecessary handling or use.

This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

5. Faulty, Damaged or Incorrect Items

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:

support@themoonperfume.com

Please provide your order number and details of the issue.

We may ask you to provide clear photographs of:

• The product
• The product packaging
• The parcel or outer packaging
• Any visible damage

Please keep the product and its packaging until we have reviewed your request.

Depending on the circumstances and your legal rights, we may offer an appropriate refund or replacement.

Where an item is faulty, damaged or incorrectly supplied by us, we will provide appropriate return instructions.

6. Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Where applicable under your statutory cancellation rights, the standard delivery charge originally paid may also be refunded.

If you selected a more expensive delivery option, such as express or premium delivery, any refund of delivery costs may be limited to the cost of our standard delivery service.

Refunds will be processed within the timeframe required by applicable UK consumer law.

After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

7. Return Shipping Costs

For unwanted products or change-of-mind returns, the customer is responsible for return postage costs, unless we tell you otherwise or applicable law requires otherwise.

If you receive a faulty, damaged or incorrect product, please contact us before returning it so that we can provide appropriate instructions.

We strongly recommend using a tracked return service and keeping proof of postage.

8. Exchanges

We do not guarantee direct exchanges.

If you would like a different fragrance or product, you may be asked to return the eligible original item for a refund and place a new order separately.

If you have received an incorrect, damaged or faulty product, please contact us and we will advise you on the available options.

9. Orders Returned to Sender

If an order is returned to us because:

• An incorrect or incomplete delivery address was provided
• Delivery was refused
• The parcel was not collected
• Delivery could not be completed for reasons outside our control

please contact us.

Where appropriate, we may issue a refund for eligible products once the parcel has been safely returned to us.

Original delivery charges and additional delivery costs may not be refundable where the unsuccessful delivery was not caused by us, subject to your statutory rights.

10. Your Statutory Rights

Nothing in this Returns & Refund Policy limits or excludes your statutory rights under applicable UK consumer law.

Products supplied by us must meet the legal standards applicable to consumer goods, including being as described, of satisfactory quality and fit for their intended purpose where required.

Your statutory rights apply independently of the return conditions set out in this policy.

11. Contact Us

If you have any questions about a return, refund, damaged product or incorrect order, please contact:

The Moon Perfume Ltd
Company No. 17367965
Registered in England and Wales

Email: support@themoonperfume.com