Shipping policy

Shipping Policy

Last updated: 9 August 2026

At The Moon Perfume Ltd, we aim to prepare and dispatch every order carefully and efficiently.

We currently deliver to UK addresses only using Royal Mail.

The Moon Perfume Ltd
Company No. 17367965
Registered in England and Wales

Email: support@themoonperfume.com

1. UK Delivery Options

We currently offer the following delivery options:

Standard Tracked Delivery — £3.99

Orders are sent using Royal Mail Tracked 48.

Estimated delivery: 2–3 working days after dispatch.

Tracking information will be provided once your order has been dispatched where available.

Express Tracked Delivery — £4.99

Orders are sent using Royal Mail Tracked 24.

Estimated delivery: next working day after dispatch.

Please note that this is a delivery aim rather than a guaranteed next-day service.

2. Order Processing

We aim to prepare and dispatch orders within 1–2 working days after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends or UK bank holidays will normally begin processing on the next working day.

You will receive a dispatch notification once your order has been prepared and handed to Royal Mail.

3. Delivery Times

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

Typical delivery times are:

Royal Mail Tracked 48: 2–3 working days
Royal Mail Tracked 24: next working day delivery aim

Delivery times are estimates and cannot always be guaranteed.

Certain postcode areas may require additional delivery time.

4. UK Delivery Only

At present, The Moon Perfume Ltd only ships within the United Kingdom.

We do not currently offer international delivery.

Delivery may also be unavailable to certain locations where Royal Mail restrictions apply to the transportation of fragrances.

If we are unable to deliver your order to the address provided, we will contact you as soon as possible.

5. Fragrance Shipping

Perfumes contain alcohol and are therefore subject to specific transport and handling requirements.

We carefully package our fragrances and dispatch them in accordance with the applicable Royal Mail requirements for perfume products.

This may mean that certain delivery services or destinations are unavailable for fragrance orders.

Our priority is to ensure that your perfumes are packaged securely and reach you in the best possible condition.

6. Tracking Your Order

Where your order is sent using a tracked service, tracking information will be provided after dispatch.

Tracking information may take some time to update after your parcel has been accepted into the Royal Mail network.

Please allow the estimated delivery period to pass before contacting us regarding a delayed parcel.

7. Delivery Delays

Although we aim to dispatch orders promptly, circumstances outside our control may occasionally cause delays.

These may include:

Royal Mail network delays
Severe weather
UK bank holidays
Seasonal periods of high demand
Transport disruption
Delivery restrictions affecting particular postcode areas

We are not able to guarantee Royal Mail delivery times, but we will always assist you if there is an issue with your order.

8. Incorrect or Incomplete Delivery Address

Please check your delivery information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible at:

support@themoonperfume.com

We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

9. Missed or Unsuccessful Deliveries

If Royal Mail is unable to complete delivery, they may attempt redelivery or provide alternative delivery instructions.

It is the customer's responsibility to follow any delivery instructions provided by Royal Mail and arrange collection or redelivery where necessary.

If a parcel is eventually returned to us, please contact our customer support team so that we can advise you on the available options.

Additional delivery charges may apply where an order needs to be sent again because an incorrect address was provided, delivery was refused or the parcel was not collected.

10. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide your order number together with clear photographs of the parcel, packaging and affected product.

If your tracking information shows no movement for an unusual period or your parcel has not arrived after the expected delivery timeframe, please contact us.

We will investigate the issue and, where appropriate, contact Royal Mail regarding the shipment.

Please do not dispose of damaged packaging or products until we have reviewed your request.

11. Contact Us

If you have any questions about delivery, tracking or your order, please contact us by email or through our contact form.